Gartner: Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic

According to Gartner,* “Application leaders responsible for digital commerce payments should use this Gartner research to adapt their customer-facing and operational payments processes to the current environment, optimize the customer payment experience and build organizational resiliency.”  

Inside:

• How accepting and managing payments has changed
• What technologies and trends you need to understand 
• Why merchants need to realign KPIs with shifts in buying behavior

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*Ford, Dayna; Joanne Joliet; Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic, Gartner, 1 Oct, 2020