Operations Assistant

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

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As an Operations Assistant, you will be responsible to supporting the execution of day to-day operational processes in a highly regulated fintech environment. You will help ensure the accuracy, efficiency, and compliance of critical tasks such as transaction processing, reconciliations, customer onboarding, and reporting. This position offers a unique opportunity to work at the intersection of finance and technology, contributing to the development of inclusive digital payment solutions while gaining valuable experience in a fast-paced, mission-driven organization.

Key Responsabilities

• Support the execution and monitoring of daily operations, including transaction processing, payment reconciliation, and incident management.
• Assist with customer onboarding, KYC documentation reviews, and compliance with regulatory requirements established by the SFC (Superintendencia Financiera de Colombia).
• Ensure timely reporting to regulatory entities and internal stakeholders in coordination with the compliance and finance teams.
• Help maintain and update internal operational procedures to reflect changes in regulation or business processes.
• Collaborate with technical and customer service teams to resolve operational issues and improve service quality.
• Monitor key operational metrics and assist in preparing periodic performance and risk reports.
• Support audits and internal controls by maintaining accurate records and documentation of operational activities.
• Work closely with the Operations Manager to implement efficiency improvements and process automation initiatives

• Bachelor’s degree in business administration, Finance, Industrial Engineering, or a related field.
• 1–2 years of experience in operations, preferably in a financial institution or fintech company.
• Basic understanding of electronic payment systems and the regulatory framework applicable to SEDPEs.
• Strong organizational and analytical skills.
• Detail-oriented, with the ability to manage multiple tasks and meet deadlines.
• Proficiency in Microsoft Office (especially Excel); experience with ERP or payment platforms is a plus.
• Excellent communication and teamwork skills.

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