Technical Documentation Team Leader

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

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As a Technical Documentation team lead you will primarily be responsible for leading the definition, creation, updating and publishing of Rapy’s API documentation to its customers 

•  Represent the technical writers team, build relationships with product managers, R&D, architects, marketing, support and sales engineers locally as well as remotely in a globally distributed organization 
• Lead the technical writers, content strategy, and content operations 
• Determine resourcing and prioritization of issues affecting product docs teams as well as the the team tasks and load 
• Advocate for best practices in product documentation, documentation as a key component of delivering our products, and demonstrate the value of documentation to the business
• Advocate and implement best practices in tooling and automation of API reference based on OpenAPI and SDK code snippets 
• Help your team succeed and provide the most advanced and up to date documentation to Rapyd’s customers. 
•  Actively research and implement content, format, and technical standards changes to improve the usability or production of the customer documentation. 
• Manage the documentation release process ensuring that the required reviews and quality control processes are followed before publishing. 

• 2+ years of experience in a Team Lead role, preferably in a SaaS company that expose APIs
• Minimum of 7+ years of experience writing technical documentation for mainly an external developer audience 
• Capable setting best practices for documentation aimed at a technical, expert audience 
• Demonstrable experience of setting, meeting and exceeding OKRs and related metrics
• A passion for documentation as part of the overall experience of using a software product 
• Excellent skills in communication, process building, and navigating organizational changes 
• Great interpersonal skills and ability to collaborate with both managers and individual contributors, speaking to both technical and business interests 
• Strong attention to details
• English mother tongue

Bonus Points:

• Track record of automating API reference documentation based on OpenAPI and SDK
• Experience documenting error codes, web hooks and similar API related capabilities
• Experience with Paligo CMS, Swaggerhub and Postman 
• Experience in the Payments domain

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