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Gartner: How to Improve Customer Experiences in Digital Commerce Payments

According to Gartner, “Poor customer experience during the digital commerce payment process hampers sales conversion rates and leaves revenue on the table.”

We invite you to leverage this report to optimize your customer experiences related to digital commerce payments, reduce cart abandonment, and increase sales.

Download your complimentary report.

Gartner “How to Improve Customer Experiences in Digital Commerce Payments” Dayna Ford, Michael Chiu, January 2020.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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