Report

Gartner: How to Improve Customer Experiences in Digital Commerce Payments

According to Gartner, “Poor customer experience during the digital commerce payment process hampers sales conversion rates and leaves revenue on the table.”

We invite you to leverage this report to optimize your customer experiences related to digital commerce payments, and increase sales transactions and overall revenue.

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Gartner “How to Improve Customer Experiences in Digital Commerce Payments” Dayna Ford, Michael Chiu, January 2020.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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Consumer Advisory +

Rapyd Holdings Pte Ltd is a Major Payment Institution (MPI) licensed (No. PS20200311) and approved by the Monetary Authority of Singapore (MAS). Users are advised to read the terms and conditions carefully.

Rapyd is a FinTech Company and is a licensed entity in the following manner and in the following countries:

In the US, Rapyd provides regulated Services in partnership with Evolve Trust and Bank and is registered with the Financial Crimes Enforcement Network (FinCEN).

In the EU, Rapyd provides regulated Services through an e-money license issued by the Financial Conduct Authority (FCA), that is usable throughout the EU - licence number 900769.

In Mexico, Rapyd provides services through its local entity, Rapyd Networks Mexico, S.A.P.I. DE C.V., which is registered with the SHCP Secretaria de Hacienda y de Credito Publico and Secretaría de Relaciones Exteriores / Secretaría de Economía.

In Singapore, Rapyd is a Major Payment Institution (MPI) licensed (No. PS20200311) and approved by the Monetary Authority of Singapore (MAS).

In the rest of the world, Rapyd provides regulated Services through select Network Partners.

The Rapyd Network Partners are incorporated, licensed and registered with each jurisdiction as required by each Regulatory Body.

If Rapyd, in select jurisdictions, provides certain regulated Services through its Network Partners, merchants may be subject to certain additional terms.

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