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Moment

Sales Engineer

  • Customer Success
  • Senior
  • Full-time

Description

Africa is on the cusp of an economic revolution. While Internet- and banking-penetration have come late to Africa, a youth-driven tidal wave of change is sweeping across the continent. As a result, both global businesses and local champions are in a race to unlock its potential.      

 In partnership with Rapyd, the fastest growing Fintech-as-a-Service platform, and Multichoice, the largest entertainment platform on the African continent, we are building a payments platform that is capable of meeting the ambitions of the next generation. 

This is truly the Moment for Africa.

We are looking for a dynamic, high impact Sales Engineer to build our Sales Engineering function for Africa from Dubai, someone who is technically savvy, creative, and curious to lead technical pre-sales discussions, envision and define solutions with our partners, drive technical integration through to completion, and own the solution relationship locally for our leading partners.

This isn’t a “run and gun” pre-sales role, this is building trust, thoughtful solutions, and owning the output, while also being the technical “ears on the ground” in the market to make sure the product and engineering teams are getting the right information and prioritizing the right things.

In addition, because our platform enables truly new payment experiences to be built, we expect you to bring your passion for innovation to the table to build new experiences in the market, including SDKs, innovation projects, hosting hackathons, and leading local partnerships to stretch the limits of what is possible.

An amazing Sales and Solutions Engineer will be responsible for: 

  • Creating and delivering personalized technical sales presentations
  • Gathering information, defining, and documenting integration plans
  • Delivering great end-to-end integrations, working in tandem with Product and Engineering and Informing the product roadmap based on our clients’ needs
  • Partner success, working across our cross-functional team
  • Evangelizing the product and our network in the technical community
  • Face-to-face representation at partners and conferences
  • Monitoring technical performance metrics as the client ramps up



Requirements

  • 6+ year’s experience in a client-facing role as a Sales Engineer or in Professional Services
  • Strong Professional Services experience within the payments industry
  • Strong project management experience
  • Strong payments integration experience
  • Must have great technical writing and a clear documentation style
  • Must have ample client and partner empathy
  • Deep knowledge in API-based integration, system debugging, and log analysis 
  • SQL, Kibana and Postman experience are a must
  • AWS dashboards, Jira and Confluence experience is an advantage
  • Bachelor’s degree in Engineering, or relevant technical discipline, or comparable professional experience
  • Lived, worked or studied in – or simply have a passion for – Africa

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