NOC Group Leader

For companies hellbent on growth, Rapyd is the global fintech partner that simplifies and advances commerce in every market. 

Rapyd lets you build bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. From famous Fortune 500s to ambitious neighborhood upstarts, our payments network and powerful fintech platform make it easy to pay suppliers and get paid by customers—locally or internationally.

With offices in London, Tel Aviv, San Francisco, Denver, Dubai, Miami, Singapore, Iceland and Hong Kong, we know what it takes to make cross-border commerce as friction-free as being next door. We’re boldly building it—so you can grow your business.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

We are seeking an experienced NOC Group Lead to ensure the smooth operation of our Rapyd infrastructure, leading a team of NOC technicians, and coordinating with other departments to resolve any Rapyd-related issues. 

Responsibilities:

• Lead, mentor, and manage a team of NOC technicians, ensuring high performance and productivity
• Ensure the 24x7x365 operation of our Rapyd infrastructure and respond to any issues that arise in a timely manner
• Working closely with clients and collaborate with other departments, including R&D, Finance, IT & Security, Product and SE to troubleshoot and resolve Rapyd-related issues
• Develop and maintain NOC standard operating procedures and documentation
• Monitor Rapyd product’s health and proactively identify potential issues, taking action to prevent or mitigate service disruptions
• Conduct performance reviews, provide coaching and feedback to team members, and identify opportunities for training and development

• Minimum of 3 years of experience as Customer Success related fields
• 1-2 years of experience managing and leading a team of Tier1/NOC
• Strong technical knowledge of Saas platforms, Rest API, Postman, Kibanaa and Looker
• Strong analytical and problem-solving skills, with the ability to quickly identify and resolve issues
• Ability to identify escalations in advance and raise red flags
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Excellent communication and interpersonal skills, with the ability to work collaboratively with other departments and stakeholders
• Ability to work flexible hours, including weekends and evenings

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