Global Technical Customer Support Senior Director
- Customer Success
For companies hellbent on growth, Rapyd is the global fintech partner that simplifies and advances commerce in every market.
Rapyd lets you build bold. Liberate global commerce with all the tools your business needs to create payment, payout and fintech experiences everywhere. From famous Fortune 500s to ambitious neighborhood upstarts, our payments network and powerful fintech platform make it easy to pay suppliers and get paid by customers—locally or internationally.
With offices in London, Tel Aviv, San Francisco, Denver, Dubai, Miami, Singapore, Iceland and Hong Kong, we know what it takes to make cross-border commerce as friction-free as being next door. We’re boldly building it—so you can grow your business.
Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter
As a Global Technical Customer Support Senior Director you will be responsible for:
• Lead the global support team
• Working closely with clients and internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Responsible for team recruitment
• Working closely with R&D, DevOps, and Sales Engineers team for problem-solving and escalations
• Work on team development and training material
• develop and maintain external KB for clients and partners
• At least 10 year’s experience managing client support teams as T1 and T2
• At least 3 year’s experience with SaaS products
• Knowledge of API, bug reporting tools AWS dashboards- Must
• experience in the payments industry- A big advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira, and confluence- Big Advantage.
• Great technical writing and verbal communication skills
• Experience in a fast-growing small organization
• Strong debuggability skills with multiple tools
• Spanish – advantage