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Iceland

Technical Support

  • Customer Success
  • Intermediate
  • Full-time

Description

Rapyd is a financial technology company that allows businesses to accept and send payments anywhere. 

We invented Fintech-as-a-Service and we are redefining global commerce by powering fintech applications for businesses like Ikea, Uber, and Rappi. Now we’re building the world’s best team to help fuel our hyper-growth get to the next level. If you like to work hard, play harder, dream the impossible and be part of building the next generation of talent for a world-class company, then we really need to hear from you.

What’s In It For You?

In the last year, we’ve raised over $600 million in funding with the world’s most prestigious VCs, launched our own venture capital arm and we’ve been named as one of Forbes’ best, brightest, and most valuable private companies in the cloud. We offer highly competitive compensation and benefits and the opportunity to work in a fast-growing company, our success is your success. 

We believe in giving our employees the resources and support to expand and gain new skills and develop their careers. Take off in an environment where each employee is empowered to follow their own development plan, explore growth opportunities and get guidance from mentors and colleagues. 

Responsibilities:

• Be the first escalation process for any technical issues our customers might have

• Work closely with our clients and internal partners to ensure system stability

• Work closely with R&D, DevOps and PS teams on problem-solving and escalations



Requirements

  • Knowledge in API, bug reporting tools is necessary. 
  • Experience in technical support 
  • Great technical writing and verbal communication skills.
  • Strong debuggability skills with multiple tools.
  • Experience in a payment industry – Preferred.
  • Knowledge in the following tools – Some or all of the following is a big advantage:
  • SQL
  • Postman
  • Datadog
  • AWS dashboards
  • Kibana
  • Jira
  • Confluence
  • Experience of working in a fast-growing organization is a plus.
  • Good verbal and writing skills in both Icelandic and English.

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