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Amsterdam

Sales Engineer

  • Customer Success
  • Intermediate
  • Full-time

Description

Rapyd Is Building the Future of Fintech

Rapyd is a financial technology company that allows businesses to accept and make payments anywhere, using any method. By building the largest local payments network, we’re unleashing global opportunities, letting businesses reach new markets faster and giving more consumers access to innovative goods and services.

Built from the ground up as a global organization, diversity is in our DNA. We have offices in London, Tel Aviv, Singapore, California, and Reykjavik, and employees around the world. Our investors include Stripe, General Catalyst, Oak FT, Tiger Global, Durable Capital, Target Global, and TaL Capital. 

 If you’re looking to be part of a fast-growing company that’s disrupting the payments industry by building transformative technology, then join our team and play a pivotal role in developing the future of fintech.

As a Sales Engineer at Rapyd, you will work to understand business challenges, craft and implement world class technical solutions for clients around the world. You will be a technical product expert and manage the complete client lifecycle from pre-sales and solutioning, to implementation and delivery. 

About the Role

  • Partner with Sales to structure and deliver technical solutions based on the Rapyd Fintech platform 
  • Be a trusted advisor to clients with your in-depth knowledge of Rapyd APIs and product stack
  • Understand client needs, design solutions, deliver technical presentations & demonstrations 
  • Create implementation plans, support technical integration and manage end-to-end solution delivery as the client’s Rapyd point of contact 
  • Improve Rapyd offerings by identifying market needs, discovering bugs, creating feature requests etc. 
  • Monitor BI dashboards to track client performance and work closely with Support teams to deliver the ultimate client experience
  • Develop & iteratively improve scalable internal processes to streamline client onboarding
  • Document and build a knowledge base of solutions, designs, standard operating procedures, best practices etc.
  • Collaborate with Product, Engineering, Compliance, Network, Operations and deliver structured feedback from clients, participating in roadmap review etc.
  • Build the Rapyd brand and nurture our developer community by participating in conferences, representing Rapyd at Fintech events etc. 

Requirements

  • At least 5 years experience in a technical client-facing role, preferably in payments
  • Self-starter with strong sense of ownership and excellent technical, analytical and project management skills
  • Software development experience in technologies not limited to web/mobile, REST, JavaScript, Python, SQL, Kibana, Postman etc. 
  • Familiar with API-based integration methods and adept at multitasking – managing and driving multiple technical integration projects concurrently
  • Strong empathy for clients with stellar communication and presentation skills to be able to engage business as well as technical audience
  • Team player with an agile and nimble personality, able to adapt and thrive in a rapidly evolving environment 
  • A curious student and patient teacher with a positive attitude, always on the lookout to expand and share knowledge
  • Ability to travel regionally for 1-2 days at a time, and up to 40% overall (post-Covid)

This is your opportunity to become part of a great organization with a grand vision. Come join us to build and help build the next big thing in Fintech.

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