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Iceland

Customer Support

  • Customer Success
  • Intermediate
  • Full-time

Description

Rapyd is a financial technology company that allows businesses to accept and send payments anywhere. 

We invented Fintech-as-a-Service and we are redefining global commerce by powering fintech applications for businesses like Ikea, Uber, and Rappi. Now we’re building the world’s best team to help fuel our hyper-growth get to the next level. If you like to work hard, play harder, dream the impossible and be part of building the next generation of talent for a world-class company, then we really need to hear from you.

What’s In It For You?

In the last year, we’ve raised over $600 million in funding with the world’s most prestigious VCs, launched our own venture capital arm and we’ve been named as one of Forbes’ best, brightest, and most valuable private companies in the cloud. We offer highly competitive compensation and benefits and the opportunity to work in a fast-growing company, our success is your success. 

We believe in giving our employees the resources and support to expand and gain new skills and develop their careers. Take off in an environment where each employee is empowered to follow their own development plan, explore growth opportunities and get guidance from mentors and colleagues. 

Responsibilities:

  • Be the first to respond to our customers – via phone or email
  • Resolve issues that our customers experience in a swift and professional manner
  • Identify our customers needs and actively assisting them in using our products
  • Follow up with customers to ensure their issues have been resolved



Requirements

  • Previous experience in a customer facing role
  • Experience in the payment industry – Preferred
  • Great written and verbal communication skills – Icelandic and English
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Patience and resilience when handling tough cases

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